How does yearly billing work?
Yearly plans include two months free, so you pay for 10 months of service. The one-time setup fee is charged separately.
What does the setup fee cover?
The setup fee covers initial configuration, brand and theme setup, integrations, onboarding, training, and launch assistance based on your plan.
Are GST and third-party charges included?
Prices exclude applicable GST. Domain, payment gateway, messaging, app-store developer accounts, and other third-party charges are billed separately when applicable.
Can I upgrade my plan later?
Yes. You can move to a higher plan as your products, customers, locations, and operational requirements grow.
Which plans include mobile apps?
Omnichannel, Growth, Scale, and Enterprise can include branded iOS and Android apps. Web Starter is designed for businesses that need only an eCommerce website.
Can I see PointerUp before choosing?
Yes. Talk to our team for a guided product demonstration and a recommendation based on your business requirements.
Is the Marketing Foundation setup included?
Yes. Marketing Foundation is included with active PointerUp SaaS plans. It covers the essential tracking and channel setup required for the selected plan and marketing services.
Do marketing add-on prices include advertising spend?
No. Advertising budgets are paid separately by the client. Messaging usage, creator fees, production, and other third-party charges are also billed separately when applicable.